johnny the bagger

each year, we as flight attendants have to attend training as required by the FAA. in addition to emergency evacuation drills, first aid, and security, we talk about customer service. the following video is shown to us. i have now seen it on three separate occasions and am touched deeply each time i have watched the story of "johnny the bagger".

the story comes from barbara glanz, a motivational speaker about customer service and doing good work. she tells about johnny, a young man with down syndrome, and how he goes an extra step to show his customers that he cares.

enjoy, and happy friday!

click here to hear the story of 'johnny the bagger'.